SERVICE DEPARTMENT

Our Location

Mercedes-Benz of Lehigh Valley
3401 Lehigh Street
Allentown, PA 18103

Service: 610-686-7482
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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Mobile Services : 10% Off

For standard maintenance items like Service A, battery replacements, and select recall campaigns, our specialized Mobile Service van comes directly to your home or office. A factory-trained technician services your vehicle right in your driveway or parking space—giving you dealership quality with zero transit time.

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5-Star Valet Pick-Up & Delivery

For larger mechanical needs or Service B visits, our professional valet team will. drive to your location, swap your vehicle out for a brand-new Mercedes-Benz loaner vehicle upon request, perform the required service at our facility, and return your vehicle fully washed.

Summer A/C Special : 10% Off Cabin Filter Replacement

10% Off Cabin Filter Replacement. A blocked cabin filter forces your A/C to work harder in summer heat. That extra strain accelerates component wear and lowers your fuel economy. See Service Manager for details. Cannot be combined with any other offers. Once coupon per visit. Please mention coupon at time of scheduling service appointment. Replace it now and save 10% — offer valid through August 31, 2026.

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Recommended Service : Save 10% on any additional recommended service

Save 10% on any additional recommended service when you approve two or more in the same visit. See Service Manager for details. Cannot be combined with any other offers. Once coupon per visit. Please mention coupon at time of scheduling service appointment. Replace it now and save 10% — offer valid through August 31, 2026.

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Beat the Heat : Save 10% on battery replacement

Beat the Heat Before It Kills Your Battery. Everyone blames winter for dead batteries — but summer's the real culprit. Extreme heat speeds up the internal chemical reaction and corrosion inside your battery and evaporates its fluid, weakening it all season long. By the time cold weather hits, the damage is already done. Get your battery tested now and save 10% on replacement if needed — offer valid through August 31, 2026.

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The Summer Breakdown Check

The Summer Breakdown Check. Four things fail silently in the heat. We'll show you before they do. Wipers crack. Filters clog. Batteries cook. Tires lose pressure and tread faster in high temps. None of it announces itself — until you're stuck. Get the four-point Summer Breakdown Check with every visit this season. If something needs attention, you'll see it on video before we ever recommend it. Offer valid through August 31, 2026.

Summer Tire Deal : Up to $250 off tires

Up to $250 off tires promotion. $250 off four eligible tires or $125 off two eligible tires. Eligible tires: OEM, OEC, OEA, WIC, and WIN Bridgestone, Continental, Michelin, and Pirelli tires. See Service Manager for details. Once coupon per visit. Please mention coupon at time of scheduling service appointment. Offer valid through July 22nd , 2026.

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Meet Our Service Staff

Service Advisor Juan  Martinez
X
610-965-1280
Service Advisor
Juan Martinez
Service Advisor Rick  Spanitz
X
610-967-0945
Service Advisor
Rick Spanitz
Service Advisor Jonathan  Sell
X
610-967-0829
Service Advisor
Jonathan Sell
Service Advisor Ellis Olive III
X
610-978-5129
Service Advisor
Ellis Olive III
Service Advisor Raylin Vargas
X
610-965-1495
Service Advisor
Raylin Vargas
Transportation/Loaner Manager Rashid Gunn
X
610-965-1297
Transportation/Loaner Manager
Rashid Gunn

Contact Information


I had a fantastic experience with Ivan and the Mercedes team. They were so patient with me and made my first car experience awesome. I highly recommend Mercedes Benz of Lehigh Valley!

- jules gaglione

I've been a customer of Lehigh Valley Mercedes/Porsche for the past three to four years, and their service has been nothing short of exceptional! Even after moving to Nj, they continue to go above and beyond by valet service, and ensuring everything is handled seamlessly and on time. Their...

- Derya Konar

Had a great experience buying my car here. Dana was very professioanl and helpful, from the initial phone conversation till the end and made the process very smooth. She was prompt and got thru the paperwork like a breeze. Highly recommend this dealership for your car purchase.

- Maharshi Patel

I have purchased several new cars but this has been by far an exceptional experience. Mariela was so professional, and her willingness to assure that you leave with your perfect vehicle and fair deal was unmatched!!!! I would do it all over again and I have never been fond of dealerships but this...

- wanda cortes

Edwin was great and got me to what exactly where i wanted with the ride and financially.

- Christopher Balogach

My experience at Mercedes-Benz Lehigh Valley has always been exceptional. From the service team, receptionist & sales representatives, all provide nothing short of 5 star service. I recently bought a new car this week & the saleswoman Liz was patient, kind & knowledgeable. She answered all of my...

- Nia Beckett

Salesperson Jacup was excellent . He listened to our needs and understood what we were looking for . His direction and that of the dealership were great! I have already passed on business cards for him . Please let him know my thoughts . I will buy there again! BTW the price was good as well :)

- joseph vernoski

Had an amazing experience upgrading my GLE 350 I had purchased here years ago. Dana was very knowledgeable answering any questions I had. She was also very kind and friendly, and had great communication making sure to let my family and I know how things were moving along. Dana and Donato made us...

- jacky pastor

Nicholas was very friendly and helpful since I started looking at cars in the dealership he introduced himself and helped all the way until I bought my car and drove out of the dealership. Thank You Nicholas Beautiful Car!!

- Israel Colon

Everyone here is pleasant from the sales team, service, finance.. They took good care of me answered all my questions and made me feel at ease. When you walk in it is welcoming and clean. James was the sales person I worked with.. he is knowledgeable and will take the time to search for what you...

- Jilian Lindsay

Great experience purchasing my first Mercedes! Stephen in sales and Ray in finance were wonderful to work with. Both super knowledgeable, friendly and worked with me to meet my needs. I've owned many brands of cars, so far my husband and I are loving my new GLC ....the ride, comfort, the...

- kim sandt

Great experience getting a new car . The salesman Works best to get what we want. Great team work to get customer satisfaction. Pleasure to work on buying a new car with Stephen from Mercedes-Benz from Lehigh Valley !

- Agnes Rygol

I contacted Mercedes Lehigh looking for a preowned GLE 350 with low mileage- Dave Thomas was extremely helpful, trustworthy and efficient- I was able to feel comfortable purchasing the vehicle and having it shipped from PA to VA - all in a week! Dave then spent the time on a virtual visit...

- Jennifer Brown

The experience was great going there on Lehigh Street and working with the guys especially working with Stephen. He was amazing and definitely got the job done. I would definitely recommend going there if you want to purchase a Mercedes Benz and everyone there was friendly

- sean money
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