Customer Testimonials
Rick Spanitz was great. He was on top of entire process. A pleasure to deal with from start to finish. Knows his stuff.
Easy to deal with. Great communication. Juan explained all work and what was needed for inspection.
The service attendant Jonathon was very polite and explained everything to me throughout the process. Their were no pressure or hidden surprises. Thank you Jonathon
Extremely helpful service! I appreciate all the time and explanations of what had to be repaired
We have always been impressed with both the sales and service departments. They have always gone above and beyond in our dealings with them.
I have enjoyed over 20 years of service of my Mercedes with Richard Spanos and most recently for work done on my car. The attention to detail and follow up is excellent. I look forward to working with Rick and will continue to share my service experiences with everyone I meet. Giuy Grubel
Mercedes dealership is wonderful to deal with very accommodating very customer service oriented. Love dealership!
Great service advisor in Juan Martinez! He was great to work with for my first visit.
Mr.Juan Menendez and associates are clearly the most professional Mercedes reps I’ve encountered. I have owned several Mercedes over the years in several states and have never been as pleased with the service given as I am with this dealership.
In my opinion, the service could be a little faster. Some of the workers are nice.
David Thomas is an excellent sales consultant for Mercedes/Porsche, providing thorough explanations and exceptional customer service.
Love the car!!!Comfortable and roomy. Very nice associates to deal with..no pressure. Definitely would recommend to anyone looking for a new car.
Lehigh Mercedes-Benz is the best Mercedes dealer I have ever been too and it's not even close. Lehigh Mercedes-Benz service and sales are on another level compared to other Mercedes dealerships as well as other car dealerships. Joe in service is awesome as well as Nick in sales. Both of these guys are very knowledgeable about the product and very helpful everytime I go into the dealership. Their finance department is also next level, they're very knowledgeable and explained all of my options in detail and didn't pressure me into my decision. Overall, this dealershp is a 10/10 ...
Great to do business with, always upfront on pricing and very friendly. I would highly recommend this dealer.
Very professional staff but also funny and kind just overall great experience to visit this dealership
This is a great local dealership with a wonderful and helpful staff, especially John Eckert who has helped us with numerous vehicles over the past several years.
Very polite and professional, knowledgeable and was very quick with my service that I needed
When I call for an appointment Rick Spanitz Service Advisor call me back as soon as he can. Sets me up with a car because I have a 45 minute drive which helps me out if my car needs special attention . Also I must add Technician Kevin (12080) takes the time to let Rick know if anything in the near future may need to be looked at. The professionalism of these two gentleman are too be recognized!!!
Nice place , Juan excellent person whit costumer services , professional , good aptitude and explained all answers.
Very courteous and friendly staff, explain things well both before and after the service appointment. Easy loaner program.
Great service. Scheduling the appointment was easy, and they had availability right away. They finished all work that day. I loved the car wash after the service.
Overall a very solid sales experience. Good communication from Edwin Perez and ease of trading existing vehicle was great. The finance process was transparent as well. Thank you.
My service expert at the Mercedes dealership was Juan, was absolutely wonderful, he was so nice to me on the phone, calling and explaining what was required every step of the way. Then I had a rental to return, he had me drop it off and even coordinated pick up from the rental company so I would not be late for work! Juan is truly a professional and gentleman anyone working with him can see that he truly loves what he does! Christine
Stephen was very helpful and accommodating with regards to our needs. Impressed with customer service.
Excellent job performed at the Lehigh Valley Mercedes benz. Joe in the service department was extremely helpful during the entire process. My camper runs like a dream. I would highly recommend Joe and his team.
Very thorough and professional service by all parties involved. Impressed with valley service. Great job!
Excellent service…extremely prompt. No problems…valet service worked out extremely well. Completely satisfied with the service.
Very nice lounge area. People are very nice and courteous. Just took a little to long
Service was great and performed as promised and done on time. Thanks Juan for coordinating everything and making our experience so positive!
Always top notch service and professionalism! They always make sure you understand what needs to be done and why. They do it right!
Great service and very accommodating by providing a loaner as a well as timely updates on progress of my service
Good people. Professional atmosphere. Modern facility. Convenient location. What a customer would expect from a MB dealership/service center.
I had a wonderful experience purchasing my vehicle! Nicholas Martin was my sales person and he was very knowledgeable and informative!
Service was fast, they did not have a loaner but Jonathan was able to provide a shuttle service for me. And they checked for other issues that I have to bring the car in again to fix, which I will do because the service was great
efficient and friendly service. great lounge area. reasonable price points. always offer to arrange transportation home. customer and employee retention
Impressed with customer care and state of the art technical facility.. knowledgeable service representative. Pleased
Very pleasant professional and courageous staff. They go above and beyond their duties to make sure you get the vehicle you want and at the very competitive price. This is my fourth Benz at the same dealer for a reason.
Juan is a great professional and is great in relations and details. Thank you Juan.
Very customer oriented. Everyone is very friendly and accommodating. I trust this dealership. I would definitely recommend them.
This is my third experience with MB Lehigh Valley and all 3 have been outstanding . The techs do excellent work. Rick Spanitz keeps me informed and always answers all of my questions and provides top notch guidance. Thank you!
I couldn’t have been easier thanks to Juan. Thank you for such great service.
The bed dealership I have had so far and I have had many! They came and picked up my car and delivered
The people that work at the dealership are very welcoming and friendly . The service rep are amazing and help you with all your questions .
This dealership has always treated me very well and taken care of my car i have no problem or complaints Richard always takes care
Mike Kord was excellent and assisted with all of our needs. Sales area was immaculate. Will be sending referrals to Mike.
Great service experience, Jonathan has been great every time I come in. Car came back clean
I recently purchased a CPO MB C63S from out of town. I had a couple minor issues I wanted checked out and called and spoke with service advisor, Juan Martinez. Juan was friendly and got me hooked up with their account administrator who got me into the system and scheduled the same day. When I dropped off the car, I had a chance to check out their smooth operation and my car was taken in and a loaner was provided in moments. Juan got my vehicle in with a tech who looked into my issues, which included a strange ...
Service is outstanding. Very helpful. Even got a loaner! Very positive experience. Car returned same day.
The maintenance performed on my car was exceeded only by the courtesy of both sales and service staff.
This dealership offers the best customer service. Juan always go out his way to make me happier.
Outstanding very clean outstanding lounge and service all employees are very helpful great customer service
Excellent service and on time! picked up my car at 7 AM and returned it to my house later.
Excellent service, I can really appreciate a dealership that is courteous and professional. Everything I addressed was looked at and taken care of in a timely manner!
Great and the best in the valley everyone make feels like was home return my 🚘 clean.
Five star service level from start, sales, to finish, finance! Felt welcomed throughout my visit and didn’t feel pressure just to make a sale. Edwin and Donato didn’t have an easy task with the expectations I had in what I wanted but they made it happen. Edwin did a fantastic job maintaining an open line of communication with me throughout the process as well. A+ dealership
Juan in the service department was superior as someone who provided care for a customer at a time nobody else seemed to regarding a hugely awaited Mercedes Warrantied repair. On every level he was personable, communicated directly, and informed of each step in the repair process. He even went out of his way to get the vehicle in for repair as early as possible. In short, Juan’s truly considerate customer care skills through a stressful repair were evident and more than anyone else at any other Mercedes dealership had shown or provided.
Excellent communication and friendly, efficient service. The waiting area is convenient and comfortable. Great job!
Service was fast and professional. Will definitely be back again. I will also refer others.
This dealership is very pleasant an treat you with kindness an the customer service is very outstanding. Thank you
Top cars, top dealership, top salesman. What more can I say. Thank you, Stephen for making the process simple and pleasant.
Excellent customer service! Very knowledgeable and informative!! The location was clean and the atmosphere was pleasant.
Above excellent derive from Liz and Ray. Buying process was smooth and hassle free. Very satisfied customer.
Professional, respwctful kept me informed , all staff kind respectful ,extremely clean and quiet waiting room
I’ve been to several Mercedes dealerships but the Lehigh Valley facility is by far the best. Staff is friendly and professional, and the faculty is immaculate. The customer lounge is comfortable and has refreshments. There are also several TV’s and free WiFi. Great dealership!
Clean and well run. Efficient service department. Cost seemed fair for items performed. Treated well
Could not have been more friendly or helpful. The service advisor did everything he could to make the repair process fast and efficient.
Great service. Everyone was so friendly and helpful. And the waiting area lounge is amazing. Fresh coffee and danishes while watching 3 tv's with different programs on.
Service was great, and timely. Call center was not helpful and did not answer my questions.
Martinez is on point from product knowledge to delivering outstanding service. He will not disappoint you. Keep up the great work.
Very good Service Dept with knowledgeable techs. Work done correctly & timely. Rick, Service Writer, listens & is responsive. Still have some non Service concerns to resolve.
Pleasure to work with both sales representatives. Fantastic experience, and very thorough in explaining the details of my car purchase!
Service team and in particular Juan were extremely helpful, efficient and accommodating. I had a tire damage the night before because of a nasty pothole and they managed to get me in without an appointment and when it seemed it would take more days to get the tires, they provided me with a loaner.
excellent, courteous, and very professional, extremely respectful. always make me feel very welcomed, and comfortable.
Andi Wright runs the best Mercedes Dealership! He should be very proud of his entire staff. Juan Martinez in the service department is outstanding He goes above and beyond for his clients.
The whole dealership is professional and honest! Rick Spantz is trustworthy and keeps you informed every step of the way! Highly recommend!!!
Service was scheduled quickly, completed on-time and under the estimate given. Staff were friendly and knowledgeable. Car returned freshly washed and hoovered.
Easy and perfect. I’m always well taken cared of. Great from start to finish
Reps were courteous and professional. I recieved very quick responses to my questions and detailed information about my services and inquiries. All around a very nice and smooth experience.
Excellent people, they are very friendly. Incredible quality in the services that’s awesome. Thanks
The service advisor notified me of items that were needed several weeks later. He also reviewed other problems of which I was concerned. He was very thorough and the work was completed on time. I was very pleased.
It's hard to come by great service nowadays. From the moment I stepped into Mercedes, everyone was attentive and professional. Ron was my guy. Any questions I had were answered thoroughly and if he was unsure about something, he made sure to get someone who knew. Great customer service, professionalism and above all no push to make a decision. I have already started to recommend to friends and family!
I have been using them almost 3 years and Jonathan has been great in the service dept as well the valet people.
It was a pleasant experience to purchases my vehicle at Mercedes Benz of Lehigh Valley. My experiences with salesman Dave Thomas and his Manager Sayed Ahmed were very pleasant. I was treated very courteously and fairly.
Always honest with great customer service. Timely answers to all my questions .Rick is wonderful
Very professional and friendly. Clean environment were you can work or relax. The special drop off and pick up was great fully appreciated.
Who is the great experience, staff is friendly and attentive to all my needs when I arrive.
Mercedes Benz of the Lehigh Valley in my experience has been easy to work with and when I ultimately purchase my car, the sales representative was very attentive, very thorough, very descriptive and patient
Great environment and great team. The service I requested was completed with no issues. Great job.
Juan in the service department is the best. He’s always so accommodating and a huge help!
Friendly service. Thorough review of repairs all sent through web portal. This allows for fast response to services.
Everyone at the Mercedes of the Lehigh valley are courteous and kind. From the minute you enter the dealership someone is making sure your needs are met!! I also know that my car is in great and safe shape when I leave there!! Thank you Rick for everything you did to help me!!!
Service was fast, reliable and quality. Juan Martinez was an exceptional service representative. Never any issues when I visit
The best service in PA and every team member provides excellent customer service. Join the Mercedes Benz family!!