Customer Testimonials
Outstanding very clean outstanding lounge and service all employees are very helpful great customer service
Excellent. Jake was above excellent and accommodating
Excellent service and on time! picked up my car at 7 AM and returned it to my house later.
Excellent service, I can really appreciate a dealership that is courteous and professional. Everything I addressed was looked at and taken care of in a timely manner!
Coming in to pickup my ordered vehicle, this newly renovated facility is exceptionally clean and distinguishes itself from other dealers in the area. Will come back for service for sure.
Great and the best in the valley everyone make feels like was home return my 🚘 clean.
Five star service level from start, sales, to finish, finance! Felt welcomed throughout my visit and didn’t feel pressure just to make a sale. Edwin and Donato didn’t have an easy task with the expectations I had in what I wanted but they made it happen. Edwin did a fantastic job maintaining an open line of communication with me throughout the process as well. A+ dealership
Juan in the service department was superior as someone who provided care for a customer at a time nobody else seemed to regarding a hugely awaited Mercedes Warrantied repair. On every level he was personable, communicated directly, and informed of each step in the repair process. He even went out of his way to get the vehicle in for repair as early as possible. In short, Juan’s truly considerate customer care skills through a stressful repair were evident and more than anyone else at any other Mercedes dealership had shown or provided.
Excellent communication and friendly, efficient service. The waiting area is convenient and comfortable. Great job!
Service was fast and professional. Will definitely be back again. I will also refer others.
This dealership is very pleasant an treat you with kindness an the customer service is very outstanding. Thank you
Top cars, top dealership, top salesman. What more can I say. Thank you, Stephen for making the process simple and pleasant.
Drove in with a question. Took the car in immediately, fixed the problem, drove out.
love my mercedes. took it in for a small recall. great service and the people are terrific. jonathan sell is great. it?s just a great benefit of owning a wonderful car
Excellent customer service! Very knowledgeable and informative!! The location was clean and the atmosphere was pleasant.
Excellent service from on line buying process to getting my car with a big silver bow on top. No pressure from sales staff.
Above excellent derive from Liz and Ray. Buying process was smooth and hassle free. Very satisfied customer.
Rick Spanitz made a thorough assessment of the technician?s findings ; recall item was not faulty, a few maintenance items needed to be addressed and could be addressed within the next ?B? Service (within next 2k miles).
Professional, respwctful kept me informed , all staff kind respectful ,extremely clean and quiet waiting room
Professional & efficient. Facility beyond clean A pleasure to deal with staff
Made an appointment for a sunroof recall. They took care of the inspection of my sunroof and then addressed a Bluetooth problem I had, that wasn?t listed on my work order. The staff was wonderful and the facility immaculate.
I’ve been to several Mercedes dealerships but the Lehigh Valley facility is by far the best. Staff is friendly and professional, and the faculty is immaculate. The customer lounge is comfortable and has refreshments. There are also several TV’s and free WiFi. Great dealership!
Clean and well run. Efficient service department. Cost seemed fair for items performed. Treated well
Could not have been more friendly or helpful. The service advisor did everything he could to make the repair process fast and efficient.
From the time I called to make an appointment, the costumer service representatives were very knowledgeable and friendly.
Great service. Everyone was so friendly and helpful. And the waiting area lounge is amazing. Fresh coffee and danishes while watching 3 tv's with different programs on.
Juan provided me with another excellent service experience on my 2012 350 Blutec SUV! Today he programmed my new I phone to Bluetooth in my car ? always receive that extra special service from Juan and his team. Thank you again for an excellent service experience!
I had valet service to my service appt at the Mercedes Benz of Lehigh valley. Upon the arrival of my car I received a call from Jonathan Sell to inform me that he received My car and he was going to be the person to service my car, and if I needed anything or have any questions that I could reach out to him and he would be happy to help me. He then text me every step to inform me what he was doing with the car and when the car was completed and in route back to me. ...
Stephen Colaiezzi was excellent.. he made the sale easy and efficient.. was never pushy and very patient.
Service was great, and timely. Call center was not helpful and did not answer my questions.
Martinez is on point from product knowledge to delivering outstanding service. He will not disappoint you. Keep up the great work.
Very good Service Dept with knowledgeable techs. Work done correctly & timely. Rick, Service Writer, listens & is responsive. Still have some non Service concerns to resolve.
I was Extremely pleased I would use them again.
Pleasure to work with both sales representatives. Fantastic experience, and very thorough in explaining the details of my car purchase!
Service team and in particular Juan were extremely helpful, efficient and accommodating. I had a tire damage the night before because of a nasty pothole and they managed to get me in without an appointment and when it seemed it would take more days to get the tires, they provided me with a loaner.
Salesman and sales manager were very helpful and patiently put up with all my questions and kept me informed of the process after placing the order for the vehicle.
excellent, courteous, and very professional, extremely respectful. always make me feel very welcomed, and comfortable.
Andi Wright runs the best Mercedes Dealership! He should be very proud of his entire staff. Juan Martinez in the service department is outstanding He goes above and beyond for his clients.
The whole dealership is professional and honest! Rick Spantz is trustworthy and keeps you informed every step of the way! Highly recommend!!!
Service was scheduled quickly, completed on-time and under the estimate given. Staff were friendly and knowledgeable. Car returned freshly washed and hoovered.
Easy and perfect. I’m always well taken cared of. Great from start to finish
Reps were courteous and professional. I recieved very quick responses to my questions and detailed information about my services and inquiries. All around a very nice and smooth experience.
Excellent people, they are very friendly. Incredible quality in the services that’s awesome. Thanks
The service advisor notified me of items that were needed several weeks later. He also reviewed other problems of which I was concerned. He was very thorough and the work was completed on time. I was very pleased.
It's hard to come by great service nowadays. From the moment I stepped into Mercedes, everyone was attentive and professional. Ron was my guy. Any questions I had were answered thoroughly and if he was unsure about something, he made sure to get someone who knew. Great customer service, professionalism and above all no push to make a decision. I have already started to recommend to friends and family!
Absolutely wonderful ! Great service department!!
Overall satisfied. Would like for the dealership to verify that I still have a 50k and 60k prepaid maintenance.
I have been using them almost 3 years and Jonathan has been great in the service dept as well the valet people.
Excellent customer service. Loved the video Juan Martinez very helpful & professional. He was a pleasure to deal with.
It was a pleasant experience to purchases my vehicle at Mercedes Benz of Lehigh Valley. My experiences with salesman Dave Thomas and his Manager Sayed Ahmed were very pleasant. I was treated very courteously and fairly.
Always honest with great customer service. Timely answers to all my questions .Rick is wonderful
Very professional and friendly. Clean environment were you can work or relax. The special drop off and pick up was great fully appreciated.
Mercedes like always make you feel at home and they give you the best service
My experience was excellent and they provide great service with friendly and professional staff.
Who is the great experience, staff is friendly and attentive to all my needs when I arrive.
Mercedes Benz of the Lehigh Valley in my experience has been easy to work with and when I ultimately purchase my car, the sales representative was very attentive, very thorough, very descriptive and patient
Great environment and great team. The service I requested was completed with no issues. Great job.
Juan in the service department is the best. He’s always so accommodating and a huge help!
Great experience, even for a new battery! Top notch facility and staff.
Friendly service. Thorough review of repairs all sent through web portal. This allows for fast response to services.
Since I purchased my GLC 300 4MATIC COUPE, I have taken it for all of my service to Mercedes-Benz/Porsche of Lehigh Valley. There a several Mercedes-Benz dealers, but I must say, the hospitality and professionalism of the entire staff at Mercedes-Benz-Porsche of Lehigh Valley is top notch. An A+ staff. Thank you.
Everyone at the Mercedes of the Lehigh valley are courteous and kind. From the minute you enter the dealership someone is making sure your needs are met!! I also know that my car is in great and safe shape when I leave there!! Thank you Rick for everything you did to help me!!!
Service was fast, reliable and quality. Juan Martinez was an exceptional service representative. Never any issues when I visit
Worth every penny to get repairs done there . Loaner car without having to ask for it, great service manager that took care of me. Kept promise that was made three months ago. Will go back as often as my car needs its.
I was handle in a professional,friendly way from the time i dropped off my vehicle till i picked it up when it was done.
Good. Very customer oriented top notch waiting area although for the cost of the service that should be expected.
The best service in PA and every team member provides excellent customer service. Join the Mercedes Benz family!!
Beautiful facility, I had a loaner vehicle. Overall extremely pleased with my dealership
Excellent as always but over one thousand dollars to fix a parking brake seems high.
Excellent buying experience our second Mercedes and will recommend to everyone
I had my car serviced at Mercedes dealership at Lehigh Valley. Experience was wonderful.
Whether buying, in for service or inspection MLV is top notch. Always helpful and prompt.
My sales person Mike Kordowitz, his manager Sayed, Donato in finance and everyone at MB of Lehigh Valley are great to deal with! Thank you for an excellent experience!
This is the best dealership I have ever had the pleasure of dealing with. Everyone is always so friendly.
I went in for an oil change and filter. Advisor was friendly and helpful. I?m satisfied with the job done.
Great service, will service again. Valet service was prompt and courteous. No complaints. That is all.
Jake and the team lured me away from my 12-year commitment to Cadillac! It was a great experience.
We have been dealing with Mercedes Benz of the Lehigh Valley for the past 7 years and so far have purchased 3 Mercedes’ Benz vehicles. We since moved to South Carolina and yet still continue to come back to MBLV for service. Great people and the new facility is fabulous. Great WOW factor. Thank you
Great service team and knowledgeable friendly staff that is responsive. Will definitely come back to this dealership.
They went above and beyond to work around my schedule. They picked up the car, serviced it and returned it without issues. The best thing was that they are very pleasant, on the phone and in person. I recommend this dealership. Love my Mercedes Benz.
Always a pleasurable experience when dropping and picking up my vehicle at this dealer. Everyone was very helpful in every aspe.
I like their welcoming and attentions. Kind and friendly attendants ??
Currently lots of construction at the site and not clear direction in the parking lot of where to go but the people and service is excellent
No up sale and a great and honest service rep. Everybody was helpful and willing to help.
Jonathan (Service Advisor) alone is the reason I will continue to return. He hits all of the points of incredible service. He relates to you, engages & is informative.
This was my first time at this dealership, Jonathan my service representative was phenomenal!!! He kept me informed what was going on with my vehicle and answered any questions or concerns that I had!!!
What a wonderful experience from making an appointment to finish. Enjoyed Coffee while waiting in a very well luxurious waiting area very clean and very well maintained.
Fast and great service will be coming here for all my benz service thank you Juan.
Rex and the dealership have been absolutely wonderful helping to deal with a car that the manufacturer should be held accountable for. Vinart has been far more helpful than Mercedes? corporate has ever been and we are eternally grateful!
I brung my car in for service I was taking care of quick and received my loaner quick and was on my way with very nice representatives. I also spoke to a sales representative who was amazing! He took time with me I didn't feel rushed. He gave me lots of information I never knew and made a huge difference in me buying another car. Thank you Danny!
Initial required service. Very helpful and pleasant to work with.
My dealership for the last 3 Mercedes that I have purchased and working on the 4th. Donato, Jake and Mr. Wright(CEO) are all great. Beautiful dealership and great service ( Rick is my guy)!
Pleasant waiting room experience and intermittent service updates as I waited.
Excellent everything from phone calling to valet service that I love!! Juan is great and car all clean from inside to outside!
Everything was excellent once I got an appointment, but getting through to schedule it was frustrating. Nobody picking up the phone, failure to call back when I left a message, etc.
Great customer service from the service department
Juan was a wonderful employee that helped me from beginning to end. Thank you for everything
This dealership provided seamless, excellent service for my vehicle with loaner vehicle ready for me
Very quick check in process. The service manager was very courteous. The loaner car service was very quick as well. The entire staff was very polite.
Nice People Stephen and Danny in the sales Department,Juan in the Service Department!:)?.